Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies to:

• Users who browse and search for businesses or services
• Business Partners who create or manage business listings
• Visitors to the MetroMize website
• Users who submit enquiries, save businesses, participate in offers, or use other platform features

2. Information We Collect

A. Information You Provide Directly

Depending on how you use MetroMize, we may collect:

• Name, mobile number, email address, and password or authentication information
• Profile photo, city, area, or location preferences
• Business name, business details, business address, and business contact information
• Business hours, services, categories, photos, and other uploaded content
• Enquiry details, job posting information, and blood donation request information
• Reviews, ratings, and feedback
• Information you provide when contacting support

Please do not submit unnecessary sensitive personal information through public business listings, reviews, enquiries, advertisements, or other publicly visible areas of the Platform.

B. Information Collected Automatically

When you use MetroMize, we may automatically collect certain technical and usage information, such as your IP address, device type, operating system, browser type, app version, language and general region, device identifiers (where permitted), pages or screens visited, search activity, features used, approximate location (where enabled), and log and diagnostic information.

We use this information to operate, secure, improve, and analyze the Platform.

3. Location Information

MetroMize may use location information to help you:

• Find businesses near you
• Search by location
• Show locally relevant content
• Improve location-based discovery
• Provide location-based recommendations

You may be able to control location permissions through your device settings. If you disable location access, certain location-based features may not function properly.

4. How We Use Your Information

We may use personal information to:

Provide and Operate MetroMize

• Create and manage user accounts and business listings
• Provide search and discovery features
• Process enquiries and enable communication between users and businesses
• Provide followed businesses and preferences
• Display relevant business information

Improve the Platform

• Understand how users interact with MetroMize
• Improve search results and recommendations
• Develop new features, fix technical problems, and improve user experience

Communications

We may use your information to send account-related messages, security notifications, service updates, enquiry-related communications, and important platform announcements. Where required, marketing communications will be handled in accordance with applicable law and available communication preferences.

Safety and Security

We may use information to prevent fraud and misuse, detect suspicious activity, protect accounts, investigate violations, maintain platform security, and enforce our Terms and Conditions.

Legal Compliance

We may process and disclose information where necessary to comply with applicable law, legal processes, court orders, government requests, or to protect our legal rights.

5. Business Listings and Public Information

MetroMize allows businesses to create public listings.

Information included in a public business listing may be visible to other users and visitors, including:

• Business name, category, and description
• Business location and contact details
• Business hours and services
• Photos and offers
• Ratings and reviews
• Other information submitted for public display

Business owners should not publish personal information that they do not want publicly available.

6. Communication Between Users and Businesses

MetroMize may allow users to contact businesses through phone calls, WhatsApp, enquiries, or other communication options.

When you choose to contact a business, the information you voluntarily provide may be shared with that business for the purpose of responding to your request.

Once your information is shared directly with a business, the business may process it according to its own privacy practices. MetroMize is not responsible for how an independent business uses information after you directly share it with that business.

7. Business Partner Information

Business Partners may provide information about their businesses, including business details, contact information, location, services, photos, offers, job postings, and promotional content.

Business Partners are responsible for ensuring that the information they submit is accurate, lawful, and does not violate the rights of others. MetroMize may review, verify, moderate, approve, reject, edit, or remove business information where necessary under our policies or applicable law.

8. Authorized Partner Program

MetroMize may identify certain businesses as MetroMize Authorized Partners or through similar trust or verification programs.

The information used to evaluate a business may include business information, listing details, verification information, public business information, and other information relevant to the applicable program.

The criteria and benefits of an Authorized Partner program may change from time to time.

9. Cookies and Similar Technologies

We may use cookies and similar technologies to keep the Platform functioning, remember preferences, improve performance, understand usage patterns, measure advertising and promotional performance, and improve security.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

10. Advertising and Promotions

MetroMize may display advertisements and promotional content created by businesses or other partners. Advertisements may be displayed based on factors such as location, category, platform context, general usage information, and campaign settings.

Business advertisers may receive performance information about their advertisements, such as views, clicks, enquiries, or other aggregated campaign metrics.

We do not provide advertisers with personal information unless permitted by applicable law and as described in this Privacy Policy.

11. How We Share Information

We may share information with:

• Businesses you choose to contact — when you submit an enquiry or contact a business, the information required to respond to your request may be shared with that business.
• Service providers — we may use trusted third-party service providers for hosting, cloud storage, analytics, communication, authentication, security, customer support, and technical infrastructure. These providers may process information on our behalf and are expected to use it only for authorized purposes.
• Legal and regulatory authorities — we may disclose information when required or permitted by applicable law.
• Business transfers — if MetroMize is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

12. Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been compromised.

13. Data Retention

We retain personal information only for as long as reasonably necessary for providing our services, maintaining business and user records, security and fraud prevention, resolving disputes, enforcing agreements, and complying with legal obligations.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

14. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion or erasure where applicable
• Withdraw consent where processing is based on consent
• Manage certain communication preferences
• Raise a privacy-related complaint or grievance

To make a privacy request, contact us using the details at the bottom of this page.

15. Children's Privacy

MetroMize is not intended to knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us in a manner that is not permitted, please contact us.

We may take appropriate steps to delete such information where required.

16. Third-Party Services and Links

MetroMize may contain links to third-party websites, applications, social media platforms, communication services, or business websites. These third parties have their own privacy policies.

MetroMize is not responsible for the privacy practices, content, security, or policies of third-party services that we do not control.

17. Blood Donation Information

MetroMize may provide features that allow users to submit or view blood donation requests. Users should provide only accurate and necessary information. Because blood donation requests may involve personal and potentially sensitive information, users should avoid publicly sharing unnecessary details.

MetroMize may process information related to such requests to provide the relevant feature, facilitate communication, maintain safety, and comply with applicable law.

MetroMize does not guarantee the availability, eligibility, suitability, or outcome of any donor, recipient, medical service, or blood donation request.

18. Job and Opportunity Information

Businesses may publish job openings and users may submit information in connection with job opportunities. Information shared directly with a business or employer may be processed by that business according to its own privacy practices.

Users should review the privacy practices of the relevant business before providing additional personal information.

19. International Data Processing

Depending on the technology providers we use, personal information may be processed or stored in locations outside your state or country. Where required, we will take appropriate steps in accordance with applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we may update the "Last Updated" date above and, where appropriate, provide additional notice. We encourage you to review this Privacy Policy periodically.